1. Introduction
1.1 Certifyou (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, hold, disclose, and protect your personal information through our website and services, in accordance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth).
1.2 By providing personal information to us, you consent to our collection, holding, use, and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that may apply between us.
1.3 We reserve the right, at our discretion, to change this Privacy Policy by posting the revised Privacy Policy on our website. By using our website and providing us with personal information, you acknowledge that you have read and agreed to the revised Privacy Policy.
2. Collection & Storage of Personal Information
2.1 Information collected automatically:
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Web browser type, IP address, time zone, and cookies on your device;
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Web pages you view, referring sites or search terms, and interaction details with the site.
2.2 Information you provide to us (examples):
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Your name and contact details (email, phone number)
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Educational background and credentials (e.g., Unique Student Identifier (USI))
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English proficiency
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Billing and shipping addresses
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Payment information
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Evidence and documentation to support your RPL application
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Information about your past work experience and qualifications
2.3
We may also collect additional information in various circumstances, such as when you provide feedback, share details about your personal or business matters, update your content or email preferences, participate in surveys or promotions, supply financial or credit card details, or interact with our customer support team.
2.4 How we collect:
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Directly from you (in person, phone, letter, electronic communication, application forms, or when you request further details about our services through our website)
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When making purchases from Certifyou
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Automatically via tracking technologies like cookies and analytics tools
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From third parties such as analytics providers and Registered Training Organisations (RTOs)
2.5
If you have opted into our mailing list, you can unsubscribe from marketing communications at any time. You may also request removal from the list at any time.
2.6
Our services and site are not intended for minors (under 18 years of age). Certifyou does not knowingly collect personal information from minors without parental consent.
3. Use of Personal Information
3.1 Your information may be used to:
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Process orders and service requests, including payment processing and confirmations
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Communicate with you about purchases, services, updates, or support
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Enhance, optimise, and understand usage trends through analytics
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Prevent fraud, perform risk screening, and secure the site
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With explicit consent, provide marketing and promotional communications
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Facilitate RPL and assessment services, manage applications, and liaise with RTOs and authorities as required
4. Disclosing Personal Information
4.1 We may disclose your personal data, with your consent or as required, with:
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Our employees
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Third-party suppliers or service providers, including Registered Training Organisations, agents assisting with delivery services, and mailing or distribution providers
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Professional advisors, such as accountants, lawyers, and auditors
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Payment processors, including banks or merchants handling card transactions
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Parties acquiring our business or assets
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Third parties you have specifically authorised to receive your information
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Others, including government agencies, local councils, courts, regulatory bodies, and law enforcement, authorised or permitted by law
4.2 By submitting your personal information to us, you agree to the terms of this Privacy Policy and the types of disclosures described herein. When we share your personal information with third parties, we will request that they handle it in accordance with this Policy. Certifyou does not guarantee that third parties will protect your information and is not liable for any privacy breaches by such third parties.
5. Overseas Data Transfers
5.1 By providing your personal information, you agree to its disclosure outside Australia and acknowledge that Certifyou is not responsible under the Privacy Act 1988 (Cth) for how overseas recipients handle that information.
5.2 Certifyou will take reasonable steps to ensure that any overseas recipient manages your personal information in a manner substantially consistent with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
6. Behavioural Advertising
6.1 Certifyou may use your personal information to deliver targeted advertisements or marketing communications that we believe may be relevant to you. For more information on how targeted advertising works, see the Network Advertising Initiative (NAI): networkadvertising.org.
6.2 Opt out via:
6.3 You can also opt out through the Digital Advertising Alliance: https://optout.aboutads.info.
7. Cookies & Tracking
7.1 We use cookies and similar technologies to:
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Enhance your experience, remember preferences, and enable website functionality
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Collect analytics data and improve our marketing efforts
7.2 A cookie is a small text file stored on your device for record-keeping purposes. We use session ID cookies to make navigation easier. Session cookies expire when you close your browser. If you reject cookies, you can still access our website, but certain features may be limited.
7.3 Some partners may also use cookies and web beacons on our website. We do not have access to or control over these tracking technologies.
7.4 We may run ads through Google based on your visits to our site. You can opt out via Google’s advertising page.
7.5 We do not change our data collection or usage practices in response to “Do Not Track” signals from browsers.
8. Data Security & Retention
8.1 We protect your data using encryption, secure storage, and other procedural safeguards.
8.2 When you place an order through our site, we retain your information for the legally required period (e.g., 2 years) or until you request its deletion; thereafter, the data is securely destroyed or de-identified.
9. Changes
9.1 We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
9.2 Any changes can be made at our discretion and take effect immediately upon posting on our website.
9.3 We encourage you to review this Privacy Policy periodically for updates.
10. Access, Correction & Complaints
10.1 You have the right to:
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Access or correct your personal information (request via written notice)
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Challenge data accuracy and completeness
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Lodge complaints about privacy practices
10.2 For questions, further information, or to lodge a complaint, contact us at [email protected].
This Privacy Policy applies to Certifyou and describes our handling of personal information in connection with our website and services in Australia.
